Quote:
Originally Posted by Rawrrrr
Thank you so much for all the helpful responses! 
So can someone give me a good explanation of the Readyfill eligibility thing? I always get stumped when the customers ask me what it is. I dont know how to explain it. |
If a patient has a monthly prescription that has refills, s/he is eligible for readyfill. This means that in our system we will automatically fill the prescription without us having to call the patient or the patient having to call us to ask for a refill. Basically a few days before the patients prescription runs out, our computer will tell us to fill the rx so all the patient has to do is come in and pick it up. Readyfill is meant to help people who sometimes don't call in their refills till the last minute or people who sometimes just forget to call their refill in.
But truthfully readyfill, from what i have noticed, brings up more problems than it solves. I get a lot of people who say they want readyfill but 1 month later they're angry/confused as to why they are getting an automated call about a prescription being ready that they never called in. Also if there is a dosage change, or a prescription is no longer being taken, or a patient has changed pharmacies, someone has to notify us to take it off or that rx will still be on readyfill and we'll get the angry/confused calls.